Nintendo Finally Addresses Joy-Con Problems – Claims it Will No Longer be an Issue
Not only is Nintendo finally acknowledging the existence problems with some Joy-Con controllers, but they are also offering to fix them for you, and free of charge to boot! Nintendo has kept very quiet about the reports of issues with the Joy-Cons, and many fans were becoming frustrated by their lack of response. However, they have now given a statement saying the issues were thanks to a “manufacturing variation” and you won’t have to worry about it anymore.
There is no design issue with the Joy-Con controllers, and no widespread proactive repair or replacement effort is underway. A manufacturing variation has resulted in wireless interference with a small number of the left Joy-Con. Moving forward this will not be an issue, as the manufacturing variation has been addressed and corrected at the factory level.
We have determined a simple fix can be made to any affected Joy-Con to improve connectivity.
There are other reasons consumers may be experiencing wireless interference. We are asking consumers to contact our customer support team so we can help them determine if a repair is necessary. If it is, consumers can send their controller directly to Nintendo for the adjustment, free of charge, with an anticipated quick return of less than a week. Repair timing may vary by region. For help with any hardware or software questions, please visit http://support.nintendo.com.”
CNET sent in a faulty Joy-Con to be repaired by Nintendo and not only vouched for the short wait, but also gave them the best of praises. They also took a before and after photo of the inside of the Joy-Con and from that, we can see Nintendo added a small, square piece of foam inside. The reason? It appears to be a type of special conductive “foam that’s been specially treated with nickel, copper or both so it can shield electronics from RF interference.” Seems like an appropriate fix for de-syncing issues and according to CNET, “fixed my faulty Joy-Con in under a week. And the process was just about the best electronics customer service I’ve ever experienced.” Sounds great to us!
So, what do you guys think about Nintendo handling the Joy-Con issues once and for all? What sort of problems have you been experiencing with your Switch? Let us know in the comments section below, or start a conversation on our Disqus channel. As always, be sure to follow DFTG on Twitter for live gaming and entertainment news 24/7. If you require more reading, check out the following:
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