Microsoft Offering Refund Program for Windows 10 and Xbox One – Coming Soon

Self-Service Refund

Currently, all purchases on console platforms are final and players are unable to receive any kind of refund. That may soon change with new information from Microsoft’s Insider Program. An Insider’s screenshots made their way to reddit indicating that Xbox One and Microsoft Windows 10 will be adding a self-service refund program in a future update.

Refund Program

You’ve spoken; they’ve listened. Just as the image states, customers will be able to go through their Microsoft account for a quick and simple way of returning products they didn’t like. All players are required to do is check their account under order history and select the game or app to request a refund. Unfortunately, this does not apply to all purchases made. Restrictions to the program, which were posted on NeoGaf, can be seen below:

  • Games and apps are eligible for self-service refunds within 14 days of purchase if you have less than 2 hours of play time across all accounts.
  • DLC, season passes, and add-ons are not eligible for self-service refunds.
  • The game or app must be downloaded and launched before requesting a self-service refund.
  • You must wait for at least 1 day after the game or app’s release before requesting a self-service refund.
  • Certain Windows 10 apps may not be eligible for self-service refunds.
  • Microsoft reserves the right to block access for users who abuse self-service refunds

Sefl-Service Refund

Restrictions aside, Microsoft’s self-service refund program is rarity among consoles. PC players have a similar program introduced by Valve for Steam games which allows players to return games and DLC so long as the purchase was within a two week period and the game hadn’t been played more than 2 hours. Sony and Nintendo, however, have no programs in which players can get a refund in this way, at least not yet. Because it was only just announced within Microsoft’s Insider program, there is no set release date for when players can expect to get refunds. Stay tuned to Don’t Feed the Gamers for updates on this policy.

What do you think of a self-service refund policy for the Xbox One? Let us know your thoughts in the comments section below. As always, don’t forget to follow Don’t Feed the Gamers on Twitter for 24/7 coverage of all things gaming and entertainment.

Chris Calles1560 Posts

Known as "Stash" or Yippee Calles. He's a student of everything, avid adrenaline junkie, and creator of random things. When he's not delving into a game, book, or movie - He's out teaching himself new things or taking part in some pretty epic adventures. You can find him on Facebook, Twitter, Instagram and Tumblr.


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