Highly anticipated for most of its long, eight year development, Cyberpunk 2077 finally released last week and didn’t exactly enjoy the response fans were expecting. Though the tech-enhanced dystopia of Night City has earned no shortage of success for CD Projekt RED, the developer has nonetheless come under fire for the wealth of visual and performance issues plaguing the console versions of the game. Addressing the situation in a recent statement, CDPR apologized to fans and suggested upset players could readily opt for a refund from PlayStation 4 or Xbox One stores. However, it now appears that neither platform were actually prepared to follow through with the studio’s promise.

In the days since the studio mentioned the possibility of refunds, quite a few players have looked to follow through on the money-back offer only from many to be met with denials from both Sony and Microsoft. PlayStation fans have been especially vocal on social media, with a parade of posts sharing their frustrating experience with attempting to refund the PS4 version of the game. Amidst the confusion, fans appear to have have begun receiving a new e-mail from the Cyberpunk 2077 team, with the message suggesting they should likely stop trying to get money back from Sony and “wait for [CDPR] to get back to you.”

People are starting to get this response back from CD Projekt RED, after emailing their “help” address for refunds. The language is interesting: it doesn’t tell you to request a refund from Sony anymore. You’re supposed to wait. pic.twitter.com/Hb77SQ5teD

— Patrick Klepek (@patrickklepek) December 16, 2020

This new notice arrives following in a recent conference call with CD Projekt (via Game Informer), with the company’s board of directors speaking on a number of topics regarding the last-gen launch of Cyberpunk 2077. According to CFO Piotr Nielubowicz, CDPR’s previous statement regarding console refunds was not meant to suggest the studio had some sort of arrangement with Sony or Microsoft, and that players would still need to abide by the guidelines of either store to ensure a refund would happen.

“One has to understand: Microsoft and Sony have refund policies for every product that is released digitally on their storefronts,” Nielubowicz said. “These policies are in place and have always been in place; they’re not offered specifically for us. Anyone who has purchased any title on the PlayStation network or the Microsoft storefront can ask for a refund, and if it’s made within certain boundaries, usually related to time, usage and so on, can ask for that refund.”

Our procedure here with Microsoft and Sony is not different than with any other title released on any of those storefronts. I want to state that clearly, as there seem to be certain misconceptions. In terms of financial participation, when our product is refunded, the share from the store that Microsoft took is refunded, and of course it’s something that is subtracted from the share of revenues that would normally be transmitted to CD PROJEKT. It’s, of course, not shared with us and is instead refunded to the given player – the given customer.”

As of now, refunds are only slated to be available until December 21st, leaving little time for upset players to take the “wait and see” approach. While PlayStation and Xbox fans are both having trouble getting refunds, this large confusion appears to favor the Sony side of the release, especially as CD Projekt seems to suggest navigating Sony’s refund policy may be a lost cause. Between the storefronts, Sony’s rules are surely the stricter of the two, with the company having even been involved in legal proceedings over its comparatively restrictive refund process.

CDPR is currently seeing significant backlash for the extremely buggy launch of Cyberpunk 2077, especially as the game famously saw numerous delays to prevent such an outcome from happening. Following the release of the acclaimed Witcher RPG series and the popular Gwent spin-off card game, this reception is certainly a far cry from the company’s standing as a fan-favorite developer. Hopefully, with a series of major quality-of-life patches on the way, the company can take this opportunity to make good on its promise to satisfy players’ concerns.

Cyberpunk 2077 is out now for Google Stadia, PC, PlayStation 4, and Xbox One as well as PlayStation 5 and Xbox Series X/S via backward compatibility.

What do you think? Have you been trying to get your own refund for Cyberpunk 2077, or has your personal experience with the game been comparatively bug-free? Let us know in the comments below and be sure to follow Don’t Feed the Gamers on Twitter and Facebook to be informed of the latest gaming and entertainment news 24 hours a day! For more headlines recently featured on DFTG, check out these next few news stories:

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