Cyberpunk 2077 Removed From PlayStation Store, Offering Full Refunds
Following a considerable development cycle and years of hype surrounding the high-profile project, Cyberpunk 2077 finally launched last week with a myriad of issues. Plagued by unending bugs and performance issues, the base PlayStation 4 and Xbox One were especially troublesome, with developer CD Projekt RED even issuing a public apology for overlooking basic quality-of-life for the console ports. As a means to satisfy players, CDPR recently encouraged those who purchased a console version to pursue a refund and it appears Sony is now happy to oblige.
As posted on the official PlayStation website, Sony has effectively delisted Cyberpunk 2077 from he PlayStation Store, disabling the ability to purchase the RPG and it from all search results. Accompanying the game’s remove was the assurance that all refunds for the PS4 port would now be recognized and fully carried out, citing the company’s drive to “ensure a high level of customer satisfaction.” Current and future refund requests were confirmed to be “processing” and would be completed depending on a user’s “payment method and financial institution.”
“[Sony Interactive Entertainment] strives to ensure a high level of customer satisfaction, therefore we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store,” the statement read. “SIE will also be removing Cyberpunk 2077 from PlayStation Store until further notice. Once we have confirmed that you purchased Cyberpunk 2077 via PlayStation Store, we will begin processing your refund. Please note that completion of the refund may vary based on your payment method and financial institution.”
These actions against Cyberpunk 2077 appear to be a direct response to the growing number of refund requests for the PS4 version of the game. CD Projekt RED memorably suggested unhappy players could attempt a refund, however, the response only prompted confusion as requests were repeatedly met with denials from both Sony and Microsoft. Considering Sony houses an infamously restrictive refund policy, it appears the company has now set a rare exception for Cyberpunk 2077 in light of the port’s poor and unfinished state.
The ability for PlayStation fans to freely get their money back is sure to be a relief for many as CD Projekt RED has only expressed plans to allow refunds until December 21st. Following this, the studio will begin working on multiple fixes for the last-gen ports, with two major patches set to release sometime in January and February 2021. Refunds are an undoubted way for CDPR to make good on its aforementioned apology, but most would probably prefer a much more stable and bug-free adventure in Night City. Here’s hoping the company’s upcoming fixes are enough to repair both Cyberpunk 2077 as well as the developer’s fractured reputation.
Cyberpunk 2077 is out now for Google Stadia, PC, PlayStation 4, and Xbox One as well as PlayStation 5 and Xbox Series X/S via backward compatibility.
What do you think? Are you glad to see Sony step up and allow full refunds for Cyberpunk 2077, or are you willing to stick out the #Cyberbugs and see what these fixes bring? Let us know in the comments below and be sure to follow Don’t Feed the Gamers on Twitter and Facebook to be informed of the latest gaming and entertainment news 24 hours a day! For more headlines recently featured on DFTG, check out these next few news stories:
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Phone-browsing Wikipedia in one hand and clutching his trusty controller in the other, the legendary Eric Hall spreads his wealth of knowledge as a writer for Don't Feed the Gamers. Be sure to catch his "Throwback Thursday" segment for a nostalgic look at trivia from the past.